Introducing Lavazza Professional Operating Services

Vending is about convenience.

That’s why we offer a fully managed service to keep your vending machines filled, clean and functioning.

We cover every postcode in mainland Britain, with local technicians across the country. This means, you rest assured that your coffee and vending machines, will be kept in great working order.

As part of the Lavazza Professional family, our Operating Services business delivers a market leading service in line with our core values of workplace expertise, commitment to sustainability, pioneering technology and exceptional choice.

You’ll benefit from a ‘one-stop-shop’ solution when you work with Lavazza Professional, with a dedicated Account Manager on hand to make sure that all of your servicing needs are met. 

Partnering with us means you’ll receive a best-in-class solution that removes hassle and complexity from servicing your vending machines. We pride ourselves on offering a consistently reliable, market-leading service and with our in-house team of engineers and operators, your local expert is only around the corner With some of the lowest call out rates in the industry and an average response time of under eight working hours*, you won’t be left waiting around for your favourite drinks and snacks to be replenished.

*Average of 0.45 calls per machine per year between February 2020 and January 2021

Want to find out more?

Talk to your Account Manager today or get in touch with us below.

Speak to an expert

Committed to sustainability

We cover every postcode in mainland Britain

Over 120 Field Operators

Over 6,000 vending machines

What other customers have to say

Lavazza's overall response is very good, but what makes it work for my accounts is the commitment and support of Becky Chapman, Lavazza's Customer Account Manager, who is always very responsive and helpful, assisting in every aspect of the requirements of my contracts. Having a good customer services makes the whole difference.
Excellent customer serviceKPironi
We are long standing customers of Lavazza with many drinks machines installed across our various sites. The drinks are great and go down well with staff. We have an excellent ongoing relationship with our account manager Kerry Milnes and the customer support team are just a phone-call or email away if help needed with drinks orders or queries. Highly recommended!
Great drink choices and customer serviceNicole Souch
A new business relationship which has gone exceptionally well. We now have drink & snack units in our properties. Our valued customers and colleagues are delighted with the products. All made possible by Jonathan Dexter the Business Development Manager who gave us the professional/personal approach over a Coffee. Many thanks.
A new business relationship made possiblePete Booker
Lavazza professional have been a pleasure to deal with.
Kerry our account manager was so helpful and made the move from our old machines to the new ones seamless and easy.
Would highly recommend for any needs you may have.
Very professional and seamlessJackson Brown
We recently upgraded our coffee machines and the team at Lavazza has been brilliant at supporting this. Special thanks to Ross Hempstock for all his hard work and for always providing such a great care to his customers. I loved the fact that Ross is checking in with us ensuring we get the most out of the coffee machines.Thank you Lavazza Team ! BGB Engineering
Lavazza team and Ross HempstockOzana Robinson
4 Star Trustpilot Review