Helping you find what you're looking for
What's the best vending solution for you?
Lavazza professional believes that your business needs a bespoke hot drink vending solution. Click here to discover which hot drinks and coffee machines would be best for your workplace.
Finding your vending machine for your workplace
Lavazza Professional is excited to offer a wide range of workplace hot drink machines. This enables us to provide a truly bespoke vending solution with the most suitable coffee machines.
Selecting the best drinks for your vending machine
We work with some of the UK’s top drinks brands to offer the best range of hot drinks to stock in your machines. We also develop our own recipes to ensure you get the best drinks options.
About KLIX vending machines
Leading the market since 1955
We've been manufacturing KLIX vending machines for the past 60 years and there's a reason we're still going. We deliver the nation’s best-loved brands perfectly every time from vending machines systematically engineered for a hassle-free user experience.
Our service is built around you
Our engineers are trained in house and our customer services team operate from our onsite UK call centre, giving us the most comprehensive direct service network of any manufacturer.
We even offer daily drinks deliveries and can call you to take your order at a time convenient for you. Learn more about the KLIX experience or KLIX support.
Our customers tell us that they value our unique one-stop-shop approach - which continues to push the boundaries in both machine design and drinks range while at the same time delivering first-class customer and technical service.
Sustainability is important to us
We are on a mission to make our hot drinks machines lead the field in sustainability and in so doing help our customers to an ever more sustainable workplace. With 20% of our R&D budget committed exclusively to the sustainability agenda, you can rely on more to come.
We continue to systematically reduce the energy consumption of our office vending machines, every year new innovations enhance the already impressive energy profile of the KLIX Momentum.
The KLIX experience
At Lavazza Professional, we know which drinks are going to be a hit. Using our experience and expertise, your account manager will work with you to ensure the drinks profile of your KLIX machine will always match the needs of your staff perfectly, and this will be reviewed regularly as your needs change.
A vending machine partner you can rely on
You’ll love the difference that a customer-focused organisation can make. Friendly and helpful staff guide you through every step of the process, from initial contact to installation, making sure you get exactly what you need.
Our vending machine partner revolves around you
By making our machines intuitive and simple to use, we’ve reduced technical issues to a minimum. Tailored financial packages let you fund your machine to suit your business.
When you do contact our customer service team, they’ll provide you with a complete one-stop-shop, whether it’s drinks orders, general enquiries, machine servicing or invoicing. We also operate a web-shop allowing you to order drinks and supplies whenever you need with ease.
A vending machine partner that’s in touch and in control
By regularly interacting with our customers, we’re continually evolving our service and products to keep pace with tomorrow’s needs. Once installed by our expert engineers, you can either choose to manage the day-to-day running of your machine which include filling and cleaning. Or you can choose the hassle-free option with our Fully Managed Service. We'll take the hassle out of the day-today operation including stocking, servicing and cleaning - meaning you never run out of drinks and freeing up your time.
The KLIX service
Helping you reach your sustainability goals
Sustainability is high on our agenda, something which is evident from the way we operate our factories through to the ingredients in our drinks.
Our products and services have been designed with sustainability in mind, which is why we're able to offer you an energy-efficient, waste reducing and ethically sourced vending solution.
A single-source vending partner you can believe in
We'll deliver the right mix of the nation’s best-loved drinks and snacks, ensure that your refreshments are always available and that your vending solution doesn't get in the way of your day job.
We bring all the technology and all the vending machine services you need. A single-source partner – ready, willing and able to take full responsibility for delighting your people every day.
A single point of contact for service, stocking and support
KLIX can deliver all the refreshment needs for all of your people, all of the time, including site visits to restock and clean the machines. KLIX Fully Managed Service, brings together best-of-breed vending machine services across snacks, cans and drinks vending and provides you with a single point of contact.
The complete package
Our team delivers the full package, from specifying the number and nature of vending machines to advising on menu management and the on-going monitoring and management of customer satisfaction.
A flexible vending machine partner
Our Fully Managed Service is entirely flexible – you can choose to vend at a price to cover all costs of service or subsidise products for those on-site, or to use the machines to generate revenue.
We deliver the vending units, install, test, operate, clean and restock them for you, all under one contract.
UK based KLIX service engineers
Ensuring a quality service
We have a dedicated Customer Quality Team whose aim is to drive further improvement in our customer proposition by monitoring standards of service and ensuring productive use of customer feedback.
Vending Machine Engineer visits
An engineer will contact you within two hours of the call being logged to arrange a mutually convenient visit time. During a site visit our engineer will...
- Perform a full service
- Speak directly with you to check that you are happy
- Carry out any additional training
Our engineers form an integral part of our Customer Service Team, and can liaise with Lavazzaa Professional's teams to solve a customer query, quickly. We will only close a callout when we are sure that a customers’ issues or questions have been resolved.
Transparent ‘Fault Resolution Time’
Our average time to close a call down is consistently less than 8 working hours. Our network of experienced engineers provide national UK coverage and each is trained in house to provide our clients with the highest quality service.
Our Machines are manufactured in Basingstoke and we always carry our spare parts so we can fix them there and then. To truly track the quality of our service, we specifically measure the time from your call being logged to the time the call and all associated queries are closed.
KLIX added value
For those machines with high drink volume, we will offer an additional, free of charge service*. We know that keeping your machine working in busy areas is vital to you. Therefore, we commit to attend these machines once every 12 months to carry out a technical service to keep your machine working at an optimum level and avoid breakdowns.
* Preventative maintenance is subject to contract terms and conditions and is only available for specific customer types.
The KLIX approach to sustainability
We know our customers care about our planet and so do we. We have been making great strides forward in our mission to deliver even more sustainable drinks vending technologies.
A first in vending
We’re proud to introduce the KLIX Eco Cup. A vending revolution, making it even simpler for our customers to reduce their environmental impact and help maximise recyclability.
Learn more about our Eco Cups [eco cups]
We’re passionate about making a positive difference
The principles of sustainability and ‘mutuality’ are values that have always run deep in KLIX®. To ensure that every cup is satisfying, in every sense, we’re passionate about making a positive difference that goes far beyond our own business and helps our customers to increase their sustainable operations.
A business engineered around sustainability
From raw materials and packaging to machine and cup recycling, we set an enviable standard. Our ISO 14001 Environmental Management System is fundamental to rigorously addressing and continuously improving our environmental performance.
It covers our factories, our offices, the development of new products and the effect our current products have on the environment.
Hassle-free KLIX® technology is designed with our planet in mind
Completely dedicated to the workplace, and now with the new KLIX Eco Cup, we offer a truly sustainable, hassle-free vending system.
The revolutionary KLIX Eco Cup, available with many popular household drinks brands at the touch of a button from KLIX® machines. Making it even simpler for our customers to reduce their environmental impact and help maximise recyclability, whilst enjoying delicious drinks.
We’re making it easier for change
Our latest developments are a continuation of our commitment to meet the needs of our customers and promote sustainability, yet we’re dedicated to making it even simpler for our customers to reduce their environmental impact.
Klix vending machine recycling
As part of our obligation under the WEEE (Waste Electrical & Electronic Equipment) Directive we offer a collection scheme to help our customers to dispose of their old KLIX machines responsibly.
Reducing waste via your KLIX vending machine
Switching to KLIX Eco Cup can lead to a reduction in environmental footprint of over 63%. Our tests show that switching to a KLIX Eco Cup from a standard paper cup, used in a vending machine that would end up in landfill, reduces environmental footprint by over 63%.
questions about your KLIX machine?
KLIX Vending Machine FAQs
Our normal opening times are Monday to Thursday from 8.30am - 4.45pm and Friday from 8.30am - 4.00pm. (We are closed on Bank Holidays and operate skeleton hours at Christmas)
Our Customer Service centre are a "one stop shop" and are trained to handle all enquiries from taking orders to dealing with technical faults. If you feel they cannot help you with your query then we will be happy to ask your Account Manager to call you.
If you’re looking for new drinks to stock your Klix machine, please visit our online shop here. If you’re having any difficulties, please speak to your dedicated Account Manager, who will be happy to hear from you.
From 4 May 2013, when you place a drinks order for 4 or more cases, you’ll receive free 48 hour delivery.
Nutritional Information for KLIX drinks is available below each of the KLIX drinks on the category pages in the Drinks section of the KLIX website. A comparison table is also available.
The first point of contact is to call the main Customer Service number, but we have listed the top most common asked questions with a step by step guide for your convenience.
Contact us via the form below and one of our experts will be in touch within 24 working hours
“I didn’t even look into other suppliers as the response and service I received from Lavazza Professional was superb”