HASSLE-FREE VENDING SOLUTIONS

Our machines and services are built and designed to provide superior reliability1 and convenience for people at work so they can enjoy 24/7 vending and cafe style drinks at the press of a button.

Superior reliability and service:
We understand that managing poorly performing vending machines can feel like a full-time job. We take the hassle out of refuelling your people with reliable machines that are easy to fill, maintain and clean. Because of how we design our KLIX and FLAVIA and Bean to Cup drinks machines mean they require minimal servicing. That’s less mess and less downtime. Easier for you.

From our highly trained technicians to our UK-based customer service team, we have a comprehensive, direct service network giving you access to complete support whenever you need it. Should any issues arise, our customer care team is there to provide answers with a simple phone call.

No loss of stock:
Our range of our KLIX and FLAVIA and Bean to Cup machines are designed and manufactured specifically for the workplace. With limited potential to use drinks stock and ancillaries outside the workplace, you’re less likely to experience lost stock.

Vending management services:
We support businesses of all sizes - providing ongoing expertise and management to take the hassle out of your day. Our machines are so simple to use that we offer our customers two simple options (depending on machine selection):

1. You can let us manage all your vending needs - from cleaning, stocking, and servicing to managing the vending revenue. Whether you have 1 or 500 vending machines this managed vending service from Lavazza Professional Operating Services will support your entire operation. This service is available for KLIX® and FLAVIA® machines.

2. Self-service vending management - using the handy built in cleaning schedule you’ll know what to clean and when to clean it. In addition, restocking your machines couldn’t be simpler with stock available to order on our 24/7 online shop at the touch of a button.

Ongoing maintenance and support:
Access exceptional customer service and nationwide machine maintenance from Lavazza Professional. Listening to the needs of our customers we have built a full service offering, all delivered for you by Lavazza Professional associates. With Lavazza Professional's KLIX and FLAVIA and Bean to Cup, you will have access to the following1:

Dedicated account manager - your very own expert
8 working hours rapid response2 - quick turnaround for technical queries
Annual maintenance call - a preventative technician call each year
System upgrades – coin mechanism, payment systems and software updates
Category management – tailoring your vending choices for you with expert menu changes
Training - with our experts when you need it

Deliveries:

Our dependable and accurate delivery service keeps your operation running. At Lavazza Professional, we take the accuracy of your delivery seriously – that’s why 98% of vending machine and drinks deliveries in 2017 were delivered on time and in full.

We provide a complete end to end service, offering as standard:

Delivery of your first drinks order with your machine
Removal of your old machine
Setup and training on your new machine

1 Ongoing maintenance is based on choosing our full service package.
2 Excludes Bean to Cup range.

 

KLIX Momentum
Lavazza Professional is your single source vending partner to suit every workplace.
Bring some of the nation's best loved brands to your workplace with our vending and office coffee machines.

It's our goal to support businesses who want to provide great working environments for their people.

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1 190 weeks Mean Time Between Failure (MTBF) up to December 2019 on Flavia machines and 75.6 weeks on KLIX machines..
2 Our aim is to deliver 100% drinks consistency. This is based on having a fully up to date and serviced machine. 
3 KLIX has colour coded parts which relate to a colour coded cleaning schedule on the inside door of the machine. FLAVIA comes with an easy to read cleaning diagram and schedule in your machine manual. 
4 Ongoing maintenance is based on choosing our full service package.
* An average of 98% of machines and drinks deliveries to customers in 2018 were on time and in full.

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