Committed to sustainability

A goal in every cup

The Lavazza Group has embraced sustainability since its very beginning, and for more than 15 years has carried out activities in the field through its Foundation.

The United Nation’s Sustainable Development Goals guide us in the development of projects that aim to spread awareness of these goals, whilst at the same time support farming communities in coffee-producing countries. Such support for these communities addresses both their economic development and agricultural practices that serve to protect the environment. 
 
Here at the Lavazza Group, we believe that promoting a model based on valuing people and the land is the key to building a balanced relationship between the coffee industry and communities, one of the founding values of our Group.

Our global goals approach

Our sustainability mission has been engraved in the Lavazza DNA from the very beginning, and continues to be a key strategic point in its long term vision. Embracing the United Nations 2030 Agenda, Lavazza has developed a Manifesto, identifying 4 goals. These goals guide the sustainability long term vision and reflects the deep sense of responsibility that the Group has always demonstrated towards the communities with whom it operates, particularly coffee producers, its own employees, customers and end consumers.

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5. GENDER EQUALITY

Lavazza Foundation programs promote a balanced gender approach in coffee family businesses and commits to ensure women’s participation in training projects targeting coffee growing communities.

8. DECENT WORK & ECONOMIC GROWTH

Promoting sustainable economic growth and ensuring a safe working environment form the foundation of our first pillar and are essential to our ability to expand to new markets globally.

12. RESPONSIBLE CONSUMPTION & PRODUCTION

We can influence the entire chain — both on the production side as well as reaching consumers through our strong and visible brand.

13. CLIMATE ACTION

We commit to support scientific research on coffee, as well as working with producers to provide training and knowledge sharing that will help them to successfully navigate changing climate conditions.

Sustainability

KLIX Cup

Our KLIX Cup is made of PEFC certified paperboard and can be recycled. A step forward in the Lavazza Group’s Packaging Roadmap.

The road to carbon neutrality

Road Map to Zero is our ambitious company wide plan that aims to achieve carbon neutrality by 2030 and a circular economy, in order to reduce our environmental footprint and positively contribute with clear and lasting actions. To achieve that, we are focused on both organizations and products.

2020

Scope 1 & 2: Reduction of greenhouse emissions (GHG) from direct sources (e.g. fuels combustion in boilers, furnaces, vehicles) and indirect GHG associated with the purchase of electricity, steam, heat and cooling.

2021

PATH TOWARDS
SCOPE 3: reduction on indirect emissions along the entire supply chain upstream and downstream of Lavazza operations (green coffee, packaging, transport, use, disposal).

2025

Packaging roadmap: working towards all packaging to be reusable, recyclable, or commercially / industrially compostable by the end of 2025.

2030

GLOBAL CARBON NEUTRALITY: Lavazza Group 100% of total emissions

Passionate about making a positive difference

At Lavazza Professional, we know our customers care about our planet and so do we

At Lavazza Professional, we have always been devoted to create a more sustainable workplace by delivering even more sustainable drinks vending technologies and by helping our customers to increase their sustainable operations.

Download our sustainability report

What other customers have to say

Lavazza's overall response is very good, but what makes it work for my accounts is the commitment and support of Becky Chapman, Lavazza's Customer Account Manager, who is always very responsive and helpful, assisting in every aspect of the requirements of my contracts. Having a good customer services makes the whole difference.
"Excellent customer service"KPironi
We are long standing customers of Lavazza with many drinks machines installed across our various sites. The drinks are great and go down well with staff. We have an excellent ongoing relationship with our account manager Kerry Milnes and the customer support team are just a phone-call or email away if help needed with drinks orders or queries. Highly recommended!
"Great drink choices and customer service"Nicole Souch
A new business relationship which has gone exceptionally well. We now have drink & snack units in our properties. Our valued customers and colleagues are delighted with the products. All made possible by Jonathan Dexter the Business Development Manager who gave us the professional/personal approach over a Coffee. Many thanks.
"A new business relationship made possible"Pete Booker
Lavazza professional have been a pleasure to deal with.
Kerry our account manager was so helpful and made the move from our old machines to the new ones seamless and easy.
Would highly recommend for any needs you may have.
"Very professional and seamless"Jackson Brown
We recently upgraded our coffee machines and the team at Lavazza has been brilliant at supporting this. Special thanks to Ross Hempstock for all his hard work and for always providing such a great care to his customers. I loved the fact that Ross is checking in with us ensuring we get the most out of the coffee machines.Thank you Lavazza Team ! BGB Engineering
"Lavazza team and Ross Hempstock"Ozana Robinson