March 24, 2020
COVID-19 Update: March 2020
Lavazza Professional shares the concerns regarding the impact of COVID-19 (Coronavirus), on people’s health across the world especially in light of the most recent announcement from the Government on restricting the movement of people.
In these unprecedented times, we want to reiterate that the care of our customers, staff and partners is our number one priority and we’re doing everything we can to keep risks to an absolute minimum.
We treat all our customers and partners as an extension of the Lavazza family and we’re committed to supporting each and every person that works with us and for us.
We’ve been working hard to continue to maintain our usual standards of customer service during the current pandemic and have underpinned this with comprehensive measures to minimise any risk from Coronavirus (COVID-19). These include:
- Pre-empting the latest government advice and guidance;
- Limiting travel to what is operationally essential;
- Encouraging working from home wherever possible, avoiding unnecessary meetings and giving enhanced support to those who are vulnerable; and
- Putting stringent hygiene measures in place at all of our sites, which has included the issuing of guidance to staff, customers & partners, increased cleaning of premises and increased availability of sanitisers.
Key members of our team keep track of the impact of these measures and the changing conditions in order to maximise safety and minimise disruption.
Whilst there has been minimal impact so far and we will continue to support our customers who have or support Key Workers or Key Industries we are beginning to see some of our the supply chain struggling to continue at the same level. However, we have strong relationships with these suppliers and we will continue to work with them or find alternative practices to endeavour to keep our services running. As a consideration, you may wish to take some additional stock to ensure that you have enough drinks to supply your workforce should you have a critical supply chain requirement.
We appreciate that the current situation puts unexpected demands on businesses globally. Should your ordering needs change in the foreseeable future, please advise your account manager as soon as possible. We will work to adapt to your evolving needs and be as flexible as possible to meet them.
We’d like to reassure customers that, the World health Organization (WHO) and the European Food Safety Authority (EFSA) state that “There is currently no evidence that food is a likely source or route of transmission of the virus”.
As always, Lavazza Professional facilities operate in adherence with the highest food safety requirements, including the FSSC 22000 (Food Safety System Certification Scheme 22000), the Codex Alimentarius and every applicable health and safety regulation issued by qualified and relevant authorities.
Lastly, as we move through these uncharted waters together, please keep in touch and let us know if there is anything that we can do to support you.
Thank you for your continued support.
My workplace has closed and I'd like to temporarily shut down my machine, how do I do this?
To shut down your machine safely, please follow our instructions for KLIX machines here and FLAVIA machines here. Should you require any assistance, please contact our customer services team on 0800 0323 444 and we would be happy to guide you through the process.